Visita de Michael Reitermann - CEO Siemens Health Care

Martes 17 de Abril de 2012 14:31 MANLAB - Noticias
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El día viernes 27 de Abril de 2012 tuvimos la grata visita de Michael Reitermann CEO de Siemens Healthcare.
Fue un placer para nosotros recibirlo en nuestro laboratorio. Demostró gran interés y emoción. 
Destacó la eficiencia en los detalles del proceso, el buen ánimo de los empleados y el servicio al cliente y pacientes, recordándo que “sólo los empleados felices pueden crear clientes satisfechos”. 

A continuación transcribimos un fragmento de la carta que envió luego de su visita.
 
...”wanted to use to the opportunity to thank you and your team so much for meeting with us on Friday afternoon.  I enjoyed the tour through your facilities tremendously and I could clearly detect that somebody thought a lot about the set up and also about the positioning of MANLAB.  The attention to detail, process efficiency and customer service was apparent (e.g. glass tables so that you can see if something isn't clean).  Also, everybody we met was motivated, energized and focused on their task which speaks for an organization that can excite their employees.  I believe that this one of the key success factors in a business since only happy employees can create happy customers...”